Privacy Policy

1. Introduction

Welcome to Smartwin LLC. We respect your privacy and are committed to protecting your personal data in compliance with the UAE Personal Data Protection Law (PDPL) and other applicable regulations.

2. Data Collection and Usage

We collect your name, email address, and inquiry messages through our contact form strictly for customer service, quotation processing, and partnership discussions.

3. Third-Party Data Processors

To provide our services, your data may be processed by the following sub-processors:

• Supabase: Secure database storage and retention.
• Resend: Delivery of automated email responses.
• Cloudflare & Upstash: Protection against bots and rate-limiting to secure our systems.
• Groq API: Automated processing to categorize and route your inquiry effectively.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, after which it is securely deleted or anonymized.

5. User Rights & Grievance Redressal

Under the UAE PDPL and the Indian Digital Personal Data Protection (DPDP) Act, 2023, you have the right to access, correct, erase, and withdraw consent for your data. For any privacy-related grievances or requests, please contact our Data Protection Officer at info@smartwin.world.